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WE LIKE TO KEEP THE COST OF THE GOODS AT THE LOWEST COMPETITIVE PRICES !
For the majority of UK Mainland postcode addresses, orders will be packed, and shipped by economy two/three day delivery system . Standard charge is £68.00 per consignment pallet/s and is subject to the terms relating to postcodes and out of mainland postcodes.
THE LENGTH OF OUR OAK BOARDS ARE DOUBLE THE SIZE OF OTHER PRODUCERS AND WE HAVE TO USE DOUBLE SIZE PALLET SYSTEM TO GET YOUR ORDER TO YOU.
PLEASE CHECK YOUR POSTCODE AGAINST ANY FURTHER INCREASE CHARGE AREAS OF THE UK. DUE TO EXCESS MILEAGE. (please refer below [POSTCODE AREAS] for any excess charge postcode list)
SMALL ITEMS; Free Gifts and other Promotional Products listed, if ordered and included WITH heavy goods, will travel as an included cost with the standard pallet. A small item sent by courier seperately, will be quoted and agreed first, before shipment.
NEXT DAY delivery or a timed delivery, if required, for the heavy goods, will be an additional charge of £10 per consignment---N.B. please refer to postcode areas that do NOT apply to these terms and will be quoted as a seperate transaction--please speak to the sales department for a quotation-call 01977 678669
LONG ITEMS UP TO MAXIMUM 2.4 METRES LONG;
We receive many orders for long length accessories, e.g. beads,skirtings,architraves etc (which are very welcome)
If you require the longer lengths of accessories SENT with your general order of timber etc. we will quote you the additional cost, if any, over the standard single pallet rate, because the pallet size may have to move up to a double size. HOWEVER, this does NOT always cost double the standard price--PLEASE HAVE A WORD WITH THE SALES TEAM ON 01977 678669 to clarify any final costs.
SEPERATE ORDERS FOR LONG LENGTHS OF TIMBER UP TO 2.4M
As a general rule because we move up the length of items over 1.2 metres long, the costs of transport move upward to cover the cost of a double length pallet size. Please consult the Sales Team for a fixed price, as other couriers can sometimes be used at a more economical price, because the quantity of long articles is less.
WE LIKE TO KEEP THE COSTS DOWN FOR OUR CUSTOMERS.
If you have any queries regarding the delivery costs, then please contact us at : sales@carpentersofyork.com or telephone 01977 678669 for the sales team.
All online orders will be acknowledged by return via email. The acknowledgement will list the products you ordered and will be given a Cart ID number, which can be 'order tracked' through our system at any time, if there is a query regarding delivery.
Our Sales Team will contact you to confirm details of payment on your order and the goods packed and shipped at the agreed time for you or the following day, but always after discussion with yourself to confirm you can accept the goods. If any products are out of stock you will be notified at the same time and/or via email.
PHOTOGRAPHS OF YOUR CONSIGNMENT ARE FORWARDED TO YOU BY FIRST CLASS POST, TO SHOW YOU THE SIZE OF THE CONSIGNMENT AND TO ACT AS PROOF OF ITEMS PACKED AS ORDERED, AND DELIVERED THROUGH OUR CARRIERS.
We believe this is a unique service by our company, which is important for both parties to protect the goods by your complete knowledge of what should be inside your pallet and to make claim with the carrier, if anything is missing.
POSTCODE AREAS
The following postcode areas and offshore islands will have an additional delivery charge added to the standard single and double pallet terms. Any excess charges will be clarified and agreed with you before any despatch of your order.
Postcode areas with quoted rates are as follows; (AB,DD,IV,KW,PA20 ,PH,ZE), DG, EH, FK, G,KA, KY, ML, PA1-19, TD, plus all offshore islands. The excess charges will be kept to a minimum cost, and negotiated by our company with the carrier to get the BEST price possible, which will be passed onto you without additions.
Please check with 'sales@carpentersofyork.com' for confirmation of any further costs.
Deliveries are made by outside carrier, or by our own transport, and all frieght is fully insured against damage or loss.
Flooring deliveries are made to the 'kerb side' only, and the driver will require help in offloading the consignment to this point.
It must be noted that drivers are not allowed to carry any parcels into the property of a purchaser. They are not covered by any insurance policy to enter your property, and would only do so at their own risk.
PLEASE NOTE, that if you require any special instructions advising the carrier to be able to make a satisfactory single delivery, without the need for returning the goods to the yard, because you may be out, or at work, please make these arrangements with the sales team at the time of ordering, and that information will be given to the carrier for their driver use.
To help in this matter, the delivery can be scheduled for an AM. or PM. delivery, or on a next day or a specific working day, however, these scheduled times will add a further charge of £10 per consignment. If the goods have to be returned back to you from the delivery yard, i.e. making a second delivery albeit the consignment had been delivered as arranged, an extra charge may be made for this double handling. It will also be assumed, that unless advised accordingly, the delivery address is fully accessible by a large lorry, if not, please inform us of the problem at the time of ordering. Deliveries into London and major cities can be restrictive for making deliveries, and any information concerning the possible difficulties of delivery should be noted with our sales team, for the carrier to make the necessary arrangements to complete your satisfactory delivery.
The more handling of the product, can cause possible damage to your goods. We do not have deliveries made from any other source or direct from a manufacturer. The stocks are all held at our own warehousing, packed and shipped from there. Orders are shipped to your instructions, after the order is confirmed and fully paid, most deliveries are made within 3 working days.
It is unlikely that any damage will be found at the time of shipping, due to double inspection by our warehouse staff and photographs taken of the actual product and consignment pallet, however, any damage and/or missing items, noticed at time of delivery, must be noted on the carrier's documents, and also reported to us by email or in writing within 24 hours delivery. Contact 'Orders@carpentersofyork.com'
Claims CANNOT be made with regard to damage and/or missing items from the consignment, AFTER 24 hours from delivery. The delivery notes must be signed by a responsible person and any damage and/or missing item noted at the time of delivery.
BACK ORDERS
N.B. REF; HAND FINISHED PRODUCTS
PLEASE NOTE THAT RETURNS OF A HANDFINISHED PRODUCT BY CARPENTERS OF YORK OR DALES OAK LTD, WILL NOT BE ALLOWED TO BE RETURNED FOR CREDIT OR REFUND IF THE MAIN REASON IS THE DISCUSSION OF COLOUR OR TEXTURE IS NOT GOING TO BE ACCEPTED BY THE BUYER. THE TWO COMPANY'S ONLY ACCEPT THE CONTRACT TO MAKE THE FINAL ORDER HAVING PROVIDED A SAMPLE INITIALLY TO THE BUYER AND THAT THE BUYER FULLY REALIZES THAT THE SAMPLE COLOUR OR TEXTURE SUFACE MAY ALTER THE FINISH RELATIVE TO THE VARIANTS OF QUALITY OF EACH NATURAL BOARD, AND THE CONTRACT IS FORMED ON THAT UNDERSTANDING. PLEASE DISCUSS THIS CLAUSE WITH OUR SALES TEAM TO MAKE SURE ALL PARTIES FULLY UNDERSTAND THE TERMS OF ORDERING HAND FINISHED PRODUCTS.
Where stock is not available at the time of ordering you will be notified by email. The outstanding goods, if still required, when we receive the stock item, will be shipped with a delivery charge if necessary or as terms/conditions above, at an agreed time with yourself.
If storage, in our warehousing is required by a customer, full payment of the order including any delivery charges and VAT must be made at the time of ordering, and the storage will be free of charge in our warehousing for one calendar month only. After one month from invoice date any goods still stored may be charged, at our discretion, but only after consultation and agreement with yourself. We will always try and oblige with storage of your goods.
PLANNING AHEAD
We suggest, for peace of mind, that you do not schedule any installation work until a few days after the expected delivery date. This will enable you to resolve any technical questions or to order specific additional fittings as necessary.
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