WE LIKE TO KEEP THE COST OF THE GOODS AT THE LOWEST COMPETITIVE PRICES !
For the majority of UK Mainland postcode addresses, orders will be packed, and shipped by economy three day delivery system, normal standard charge of £39-00 per pallet will be made and all carriage terms SUBJECT TO POST CODE EXCESS CHARGES FOR CERTAIN AREAS OF THE UK MAINLAND if necessary.
SMALL ITEMS;
gifts and other Promotional Products listed, if ordered and included WITH heavy goods, the standard charge will be made per consignment for heavy goods, and the small item travels with the heavy goods, included in the main charge--no further charges are made for the small item--any adjustments to the online invoice will be made, before dispatch.
Next day delivery or a timed delivery, if required, for the heavy goods, will be an additional charge of £10 per consignment---N.B. please refer to postcode areas that do NOT apply to these terms and will be quoted as a seperate transaction--please speak to the sales department for a quotation.
LONG ITEMS;
We receive many orders for long length accessories, e.g. beads,skirtings,architraves etc (which are very welcome), but our discounted prices cannot keep up with sustaining the ever increasing costs of excess carriage on the longer articles from 1500mm to 2400mm long. If you require the longer lengths of accessories with your general order, or as a seperate order, we will have to quote you a seperate price for the increased lengths-please consult with the sales team.
If you have any queries regarding the delivery costs, then please contact us at : sales@carpentersofyork.com
or telephone 01977 678669 for the sales team.
All online orders will be acknowledged by return via email. The acknowledgement will list the products you ordered and will be given a Cart ID number, which can be 'order tracked' through our system at any time, if there is a query.
After confirmation our Sales Team will contact you to confirm details of payment on your order will be confirmed via email and the goods packed and shipped when agreed with you or the following day, after discussion with yourself to confirm you can accept the goods. If any products are out of stock you will be notified at the same time and/or via email.

POSTCODE AREAS
The following postcode areas and offshore islands will have an additional delivery charge added. These charges will be clarified with you before any despatch of your order. Postcode areas (AB,DD,IV,KW,PA20 ,PH,ZE), DG, EH, FK, G,KA, KY, ML, PA1-19, TD, plus all offshore islands will include charges. The charges will be kept to a minimum cost.
Please check with 'sales@carpentersofyork.com' for confirmation of any further costs.
Deliveries are made by outside carrier, or by our own transport. Flooring deliveries are made to the 'kerb side' only, and the driver will require help in offloading the consignment to this point.
It must be noted that drivers are not allowed to carry any parcels into the property of a purchaser, as they are not covered by insurance to enter property, and should not be encouraged to do it.
PLEASE NOTE, that if you require any special instructions advising the carrier to be able to make a satisfactory single delivery, without the need for returning the goods to the yard, because you may be out, or at work, please make these arrangements with the sales team at the time of ordering.
To help in this matter, the delivery can be scheduled for an AM. or PM. delivery, or on a next day or a specific working day, however, these scheduled times will add £10 per consignment. If the goods have to be returned back to you from the delivery yard, i.e. making a second delivery albeit the consignment had been delivered as arranged, an extra charge may be made for this double handling. It will also be assumed, that unless advised accordingly, the delivery address is fully accessible by lorry, if not, please inform us of the problem at the time of ordering. Deliveries into London and major cities can be restrictive for making deliveries, and any information concerning the possible difficulties of delivery should be noted with our sales team, for the carrier to make other arrangements to complete your satisfactory consignment.
The more handling of the product, can cause possible damage to your goods.
We do not have deliveries made from any other source or direct from a manufacturer. The stocks are all held at our own warehousing, packed and shipped from there. Orders are shipped to your instructions, after the order is confirmed and fully paid, most deliveries are made within 3 working days. It is unlikely that any damage will be found at the time of shipping, due to inspection by our staff and photographs taken of the consignment pallet, however, any damage and/or missing items, noticed at time of delivery, must be noted on the carrier's documents, and reported to us by email or in writing within 24 hours of delivery.Contact 'Orders@carpentersofyork.com' Claims cannot be made with regard to damage and/or missing items from the consignment, after 24 hours from delivery. The delivery notes must be signed by a responsible person and any damage and/or missing item noted at the time of delivery.


BACK ORDERS
Where stock is not available at the time of ordering you will be notified by email and when available, the outstanding goods, if still required, will be shipped with a delivery charge if necessary or as terms above, at an agreed time with yourself.
If storage, in our warehousing is required by a customer, full payment of the order including any delivery charges and VAT must be made at the time of ordering, and the storage will be free of charge, in our warehousing for one calendar month only.

PLANNING AHEAD
We suggest, for peace of mind, that you do not schedule any installation work until a few days after the expected delivery date. This will enable you to resolve any technical questions or to order specific additional fittings as necessary.